Scale to millions of calls. AI handles 89% autonomously at $0.04/call. Seamless handoff to human agents.
Drag to see what the same call volume looks like on PrimeCore. Numbers based on a 22,000-call/month logistics operation.
Based on 22,000 calls/month, Logistics/3PL benchmark, 70% Mode 1 blend. Actual savings depend on your call mix, CCaaS platform, and deployment configuration. Run your own numbers →
Every module is policy-enforced. Every decision is logged. Every production action requires founder approval.
Live call intelligence surfaces the right response at the right moment. Reduces AHT by up to 35% without adding headcount.
Multilingual handling across Spanish, Portuguese, English, French, and 46 more. LATAM, US, and EU contact centers covered out of the box.
Tier-1 and Tier-2 calls handled autonomously with escalation paths that preserve agent bandwidth for complex cases.
FCR, AHT, SLA breach rates, agent churn indicators — all in a single real-time dashboard with policy-gated alerting.
Every mutation requires policy clearance. No silent writes. Full audit trail. Founder-approval gate on all production actions.
Drop-in integration with Five9, Genesys, RingCentral, 3CX, Atento, and Bliss. No rip-and-replace required.
Purpose-built for operations where a single SLA breach costs real money and agent churn is a financial event.
Shipment tracking calls, carrier disputes, exception handling — automated with 24/7 multilingual coverage.
Appointment scheduling, insurance verification, and prior auth — PHI controls enforced at the infrastructure layer.
Account inquiries, dispute resolution, and compliance-sensitive calls with full audit trail and no PAN/CVV exposure.
Driver support, dispatch coordination, and vehicle incident handling at scale across mixed-language fleets.
Multi-client contact center management with tenant isolation, per-client SLA enforcement, and consolidated reporting.
Purpose-built for Mexico, Colombia, Brazil, and Central America. Native Spanish and Portuguese AI with regional compliance.
Most operations run 60–80% Mode 1, 15–25% Mode 2, and 5–10% Mode 3. PrimeCore looks at your call volume, SLA targets, and cost-per-call to recommend the right blend — then adjusts it as your data comes in.
This isn't FAQ lookup. The AI books the appointment, confirms the delivery window, updates the account — it completes the transaction. Any Tier-1 intent where the answer lives in your WMS or TMS.
Your agent takes the call. The AI listens and displays the right script, caller history, and next action on their screen — but says nothing to the caller. The three-state timer keeps the agent inside SLA. For complaints, disputes, anything requiring a human decision.
AI starts the call, captures intent and account data, then transfers to your agent with everything already on screen — prior cases, shipment status, what was said. The agent picks up knowing exactly who they're talking to and why. No repeat-yourself moment.
AI calls your customers before they call you. Each shipment gets a risk score — delay history, carrier performance, weather, lane damage rates. High-risk shipments get a proactive call: "We're running slightly late; your package arrives tomorrow." That one call eliminates the complaint before it happens.
Pick an industry and press Start Call. This is exactly what runs in your contact center — the AI handles it, logs it, and closes the ticket.
We check your CCaaS platform, call volume, language mix, and SLA targets. If something won't work, we tell you before a single line of code runs on your system.
30-day controlled pilot with shadow mode — AI runs alongside agents with zero side-effects until you approve.
Full verification pack: FCR delta, AHT improvement, SLA breach rate, and cost-per-call before any production flip.
Every production cutover requires explicit founder-level sign-off. No auto-promotions. No silent deployments.
Adjust the inputs for your operation. Results update instantly. No sign-up, no sales call required.
Assumes 70% Mode 1 (autonomous) · 20% Mode 2 (agent assist) · 10% Mode 3 (warm handoff). Mode costs: $0.04 / $2.50 / $1.80 per call respectively. Remaining agents handle assisted and escalated volume.
50% off Month 1 · Cancel before Month 2 · No setup fees
Billed monthly. Pilot Month 1 is 50% off. Month 2+ renews at standard rate unless canceled before renewal.
For contact centers piloting AI with a single queue or language.
For multilingual queues across multiple CCaaS platforms.
For enterprise BPOs and multi-tenant contact centers with custom compliance requirements.
No PAN/CVV · PHI disabled by default · Agentic Engineer protective controls on all plans · Download Security Packet →
Enterprise IT teams at logistics operators, healthcare networks, and financial services firms have reviewed and approved this architecture. Click any badge to see the detail.
Start a 30-day pilot. Shadow mode first — no side effects until you approve. Cancel anytime before Month 2.
Check your inbox for the onboarding link.
Your pilot ID and CCaaS setup guide will be there.
Not legal, medical, financial, or compliance advice. PrimeCore Intelligence is an AI tooling platform — results depend on your deployment configuration.
What operations teams
say after 90 days.
"We ran shadow mode for three weeks before touching a single live queue. Week four we flipped Mode 1 on for all Tier-1 tracking calls. AHT dropped from 5 minutes 40 seconds to under two minutes. My team stopped dreading Monday morning volume."
"The three-state timer is the part my agents actually talk about. They used to dread the SLA clock. Now the amber state just means the AI is already showing them what to say next. We haven't had a red-state call reach a breach in six weeks."
"Setup took one afternoon. We pointed the Genesys webhook at the relay, ran shadow mode for two weeks, then went live on Tier-1. Twenty-four hours later we had the FCR baseline report. I expected this to take a month of professional services."
Early Access Program quotes — representative of outcomes from current pilot clients. Names withheld pending public launch authorization. Join the pilot program →